Return Policy

If you are not entirely satisfied with your purchase, we're here to help.
A.J. Klein Jewelers will issue a full refund for any purchases, if returned in its original condition within ten (10) days from date of receipt. Exchanges will be accepted within 30 days from the date of receipt. The returned or exchanged merchandise must be in original condition, unused and unaltered in any manner, in the original box including all warranty cards and certificates. Returns will not be accepted for items altered including sizing, engraving, damaged or worn. Qualifying returns will be refunded in full minus shipping costs.
Custom made jewelry has been manufactured exclusively for you and is non-refundable.
Customer Returns:
Please email for approval to ship.
Item must be boxed and packaged securely.
Package must be insured for full value. A. J. Klein Jewelers is not responsible for lost, stolen or damaged packages.
Signature insurance must be purchased.
Customer is responsible for all returned shipping costs.
Refunds will be issued in 7 days after receipt of package.
Please email tracking number to
Or text to 203-929-3300.

Shipping Address:
AJ Klein
866 Bridgeport Avenue
Shelton, Ct 06484

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
  • By phone number: 203-929-3300
  • By email:
(Returns, Refunds and Exchange policies subject to change at any time, without notice)